********** activities happening at Ackermans

On the 31st of August 2019, I went to Ackermans store no. 68 in Kempton park to enquire about the SMSes I kept on receiving about store card installment payment even though I already had made payment earlier during the month and my account was up to date. A teller by the name of Daniel swiped my store card and gave a till slip that shows my account balances and then referred me to another guy who was working there on that specific date to further assist me. The guy took my store card and swiped it on the system and says that the reason I get SMSes about paying my account is because I have a funeral policy, to my surprise I never joined any policy when I opened my store account however he insisted that I did have a policy and that he will assist me in canceling it and I will cease to receive SMSes about such payments notifications.

The till slip that was then given to me had a name Nthabeleng which means this guy might be known to this lady who works there by the name of Nthabeleng because the lady's details were used to access my account as per the slip.

3 days later, I received an sms starting that I took up a family protector policy to my surprise I then contacted Ackermans call centre and the agent confirmed that my account was infact up to date and I was not in errears and that I could have ignored the SMSes, and she then referred me to another other department that deals with policies for policy cancelation.

I then contacted the policies department and I was advised that indeed I have taken up a policy on the 31st Of August 2019, the same day I went to Ackermans store mentioned above, which means that I have been **** to and ******* into believing that somehow this policy was in existence since I opened my account and that on that day it was being canceled, instead the guy **********ly opened a policy for me without my knowledge, so he may get commission fees I suppose. Today I went to that very store and asked to speak to the manager, to lodge a complaint for unauthorized use of my store account. Daniel was also there which is the guy that referred me to this "guy" who opened the policy and he claims that he cannot remember who the guy was which does not seem to be true and his manager can't do anything to assist with my complaint. She was rude and it was clear that she only has the interest of her stuff that are seemingly working hand in hand with *********s to de***** theirs customers and she is there to protect them.

It is highly impossible that one can get to a store to assist customers, be able to login to the store systems with credentials of one of the store's stuff members and still be unknown to them, someone is hiding ********* by lying to us as customers.

I demand action be taken by Ackermans, and I be contacted of the outcome of this complaint. I am very sure many more of Ackermans customers are being ****med like this everyday and it has to end and there should be consequences.