********** activities at our cost

I have a clothing account with ackarmans in February I went to ackermans store in mall at carnival to buy a phone, the sales lady at the store asked if she could check for me if my account was not being charged for things I don't know off. I agreed. She said first I will recieve a message saying that I have activated something on my account but after that I will recieve another saying it was deactivated this might take up to 48 hours,but I never received that message saying it was deactivated. To my surprise I received a message saying that my funeral policy with ackarmans has been canceled due to none payment. I never joined a funeral cover with ackarmans and I don't even know who is covered in it, so this is the reason why my balance kept on going up because we being signed up for things without my consent this is ***** because I never consented to joining a funeral cover.