***** on my account

<p>Good day,</p> <p> </p> <p>on the 30th October i went to Ackerman’s at Wonderboom Junction to go and settle my ackermans account. On 12 December i wanted to buy clothes but it showed i had an outstanding amount. On the 13 th December i phoned ackermans account department to find out why do I have an outstanding amount just to be told I have a policy ...what policy ???? i was told to phone Finrite and i did they told me i signed for the ploicy (the heights plan they have) at a ackermans branch on the 30th October .WHAAAATTTT i never in my life signed any document at Ackermans for a policy ...i have a broker that does all my stuff why in the world wil i take a policy and i dont even know for what it is or what the instalment even is. So I asked for the document i signed but was told they will have to requested it from Ackermans.I ask them to please confirm the info they have off me ...and wait for it nope not my address and not my cell nr and they don’t even have my email addresses now i keep getting calls from Ackermans telling me in need to pay may account...but why i did not take the policy out i dont want it and i did not sign for it.....so Ackermans are you busy with ***** on my name ?who gives you the right to do this ??i paid now R200 just to clear my name as i dont want a bad credit record i want the money back and i will need to close my account to avoid ackermans making any ***** on my name....i need answers and i need it ASAP ...if I don’t get feedback I will take this to the ombudsman and open a case against ackermans.Please show me the proof where I signed for this policy and where I wrote down the address and my cell</p>