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constance M

1 reviews | Active since Sept 2017

01 Sept 2017, 10:40

***** on my account

months back my cards were ****** and ackermans card was among it dis.i went to police station to report it and later to the store to report it and they wanted a copy of my ID and 5 of my signature which i have provided them with.since then i have reported the matter i have not received any feedback from store or head office and that worry me because the other company has already contacted me.can you please look in to it and assist as i dont not know what is happening with my account and i haven't also received the new card or be advice how to pay while investigation is being done,if investigation has already started.

0
Replies (2)
Ackermans
Ackermans's reply01 Sept 2017, 11:05
Official

Good day Constance,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply13 Sept 2017, 15:35
Official

Good day Constance,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service