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In December 2021 i went to Ackermans at Soshanguve Crossing after noticing that there's double deduction on my account and i went to the store to find out. Apparently one of the guys **********ly open another funeral cover for me and took up the matter with Ephraim Lefifi who is the store manager. He advised me to make an affidavit and i did the affidavit and submit it to the store and confirmed that he send an email to *** on the 30/12/2021.

After a week or so i went back to the store for feedback and Ephraim was not in and the lady who stand in for Ephraim phoned their contact center and we explained the situation and request that they check the emai sent to them by Ephraim and the consultant who assisted us confirmed that he got the email and will be working on it and will provide feedback. Ever since that call i have not received feedback from Ackermans/Finrite and i also tried to call Ackermans store to find out if there are any developments and Epharaim confirmed that he never got any feedback from them and he sent another follow up email on the 20/03/2022 and no feedback is received.

I am humbly asking that i get my refund for the months i was incorrectly debited as i only went to the store to add my new born child to the policy and not opening a new funeral cover as they open a new cover for me and i did tell them that it does not make a sense to open 2 separate covers where i will only cover myself and on the other one cover myself and my family unless if i wanted to top it up to get more benefits on the existing cover. Kindly investigate and urgently provide feedback.