***** against Arckermans and Hollard

My dad opened an account at Ackerman and he has been paying R165 then he added the money to pay to make R 200 so that he can Finnish paying the account then dad skipped one month and they said his accountis in areias he went to ask how can the account be in areias then they said he opened a policy with Hollard and Hollard is been deducting money from the account and my dad does not have any policy with Hollard he just opened the account with Ackermans when he tell the manger of the store that he does not have even the policy number of that Hollard policy they say he has and to make things worse they give him poor service and no one wants to help him with this ***** that Ackermans and Hollard is doing. Please help us. My cell number is *** and my Father's number is ***