*****

On the 10th of February 2022, i made a lay-by at Ackermans in Hatfield and i was assisted by Johanna. The 10% of lay-by was R80.00. I then gave her R110 Cash. Few days later i realized that on the invoice she charged me R80.00 and there was R30.00 change of which she didn't give it to me. I contacted the store and the person who answered the phone said "IT is still busy on his computer", didn't even bother to take my details and give me a call later. i then went to the store and explained to Johanna, she then said " she "doesn't remember what happened". i then asked to speak to the manager and she went to the office and a guy called Solly said " we will check on our side and we will journal the R30.00 when you take out your lay-by". Then Johanna wrote on my invoice with a black pen R30.00 OWING" On the 25th March i went back and made a payment of R200.00. i asked to speak to Johanna and they said she's off. On the 25th Of April, i went back to take out my lay-by and Johanna was off sick. i then spoke to the manager and explained everything to her. The first thing she said was "unfortunately i was not there when the incident happend and no one brought to my attention". she spoke as if I am one of her staff members and it was my duty to report the incident to her. she asked to come back when Johanna and Solly are both at work. very dismissive of her instead of solving the problem she was passing the buck. i then told her there was no way that i was going to turn back for R30.00 and come back again. she then went to the system and checked on the system and she said "Johanna was not over and her daily cash ups balances". I made a payment and took out my lay-by. Which Means i paid extra R30.00 . According to me this is *****.