MB
Maria B

1 reviews | Active since Apr 2014

14 Jun 2017, 09:49

*****!!!

<p>I opened an account with Ackermans, never used the card and at the end of April I received a statement indicating that more than R4500 was used on the account, the purchases were made in Johannesburg with a card. I did not ask for an extra card and I still have my card in my pocession. I let Ackermans know, they said they would investigate the situation, I then blocked the account and waited for the appropriate forms to be sent to me, didn't receive them, so called again the next day, still nothing. I then resort to emailing them, they sent the forms more than a week later. Now more than 4 weeks later I receive a call stating my account is in arrears, which means they haven't done anything to investigate the situation. This is absolutely rediculous, I will not pay for their negligence and the fact that they allowed ***** to take place.</p>

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Replies (2)
Ackermans
Ackermans's reply14 Jun 2017, 09:59
Official

Good day Maria,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply15 Jun 2017, 16:21
Official

Good day Maria,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,