Formal complaint regarding unacceptable service received from Princess Crossing

Dear Customer Service Team,

I am writing to formally express my disappointment with the service I received from Thandi, a supervisor at your Princess Crossing branch.

I visited the branch to process a refund and was met with an extremely unhelpful and dismissive attitude. Thandi showed no empathy, no willingness to assist, and displayed a level of unfriendliness that I find completely unacceptable, especially from someone in a supervisory role. Her conduct reflected a total lack of customer service skills.

Due to the poor treatment I received, I left the Princess Crossing branch and went to your Westgate branch instead. The contrast was striking — I was greeted in a friendly manner and received excellent assistance. This only highlighted how unacceptable my experience at Princess Crossing truly was.

As a customer, I expect to be treated with respect and professionalism at all times. I believe the way I was treated warrants serious attention. I strongly recommend that Thandi undergo customer service training to improve her approach and interaction with customers.

I formally request a written apology for the manner in which I was treated and would appreciate feedback on how this matter will be addressed to prevent similar experiences in the future.

I look forward to your response.