Forgiveness policy offer not CPA compliant

With reference to an email and telephonic agreement, I would like to bring to your attention that I was double-debited for the November installment with an amount.

This is contrary to the agreement in writing , whereby I have agreed to a monthly debit order of R755 per month.

I am not by the financial means right now to beable to afford a double payment and I need your office to rectify this as a matter of urgency, please. This double debit has put me in a bad financial position as I do have other expenses to take care of.

Can your office sort this issue out urgently please?

I will await your response.

Regards Amier Fisher