Fed up with Lies & Incompetency

During the time when I opened up my account with Ackermans I was requested to accept the unemployment insurance as part of the Ackermans requirement as set out in their / Ackermans Policy when wanting to open up an account which I did and had no issue with. On May 30th 2020 I was retrenched whereby then also having submitted all relevant documentation to ensure my account is being taken care of as requested by the Ackermans consultants with whom I have spoken during that time, my account was up to date with no arrears and were advised that the retrenchment insurance scheme will settle the account as confirmation received during the telecom conversations at the time with the consultants on two different occasions.

Obviously this never happened otherwise you would not be sending me constant sms messages & emails demanding payment, or would you?

Again it just comes to show the lies going on as well as *********** personnel who refrain from doing their jobs as what they should, why did I pay for the unemployment insurance benefit in the first place?

Who knows, although this is speculation I think that perhaps Ackermans did in fact claim the outstanding balance from the unemployment insurance whereby now also trying to make a 200% profit by wanting to still recover the same amount from me regardless of having claimed from the relevant retrenchment insurance provider as set out in Ackermans “Policy when wanting to open up an account”?

It is rather sad to see how *******ion has spread across South Africa and also to see how the system is being bled dry, what happened to providing a decent client service and what happened to appointing intellectual, properly educated personnel who receive regular training & guidance to ensure the correct procedures are adhered to as well as setting a high standard for a well known retailer?

I provided all relevant information & documentation as what was requested to ensure the retrenchment insurance I paid for was implemented correctly to allow recovery of the outstanding balance on my then existing account towards Ackermans, why are you then still demanding payments from me knowing that I’m unemployed? and having a system in place where you “might have already recovered the outstanding balance” as well as being in a position to claim from the COVID-19 business assist scheme?

Our government did place available several Billions of Rands to ensure companies are taken care of due to the hundreds of South Africans who were retrenched and lost their jobs as a result of the hard Lock-down that was implemented by our fierce President, unfortunately being a w..t. individual I never even received a single sent from the Unemployment Fund nor from the COVID-19 assist funds that was placed available to help out the unemployed. (Yes I did apply & register for UIF as well as the COVID-19 assist fund where still waiting till this day)

My suggestion to you will be to go ask our government & fierce President for the outstanding balance if truly Ackermans did not receive the claimed funds from the unemployment insurance, I did not ask to be retrenched nor did I ask for the Hard Lock-down which resulted in hundreds of other people also being retrenched and left stranded. I want to add by asking that if not having claimed from the retrenchment insurance scheme, who is to blame for this then? Perhaps as a result of negligent & *********** Ackermans employees because what have I been paying for all the months prior to my retrenchment! Where did the retrenchment insurance money paid by me prior to my retrenchment gone to? Was it used for the purpose it was meant for or was it used for something else? What is happening to the *********** employees who neglected to follow the full procedure on claiming from this so called retrenchment insurance provider? (Even though I believe the funds was in fact claimed from this insurance provider) People who are really in dire need of help and hit hard by our country’s double standards need to stand up for themselves somewhere!

You are more than welcome to further this discussion with me but only in the event should you have a positive solution to benefit all, it seems like one do not get what one is or has paid for anymore! I’m tired and fed up with the constant harassments & ************ because of reluctant individuals and also for lying to people by demanding additional policies to be paid when opening up accounts with and from Ackermans just to later find out how the rules and system is being bent to suit their own needs!

What happened to Tenacity, I never had any issues whatsoever for several years up until now where I became retrenched, all of a sudden everything changed. Please feel free to pass this email on to the relevant managers or owners concerned.