Faulty Zip
<p>I bought a dress for my daughter for Christmas and she had it on for a hour at most. I washed it and hung in cupboard. I wanted to put it on a week ago for her for church and the zip stuck. </p> <p> </p> <p>I threw slip away already and Ackermans refused to assist me. </p> <p> </p> <p>The zip has a manufacturing fault and no one wants to assist . </p> <p> </p> <p>The dress is a Ackermans brand yet no one cares. </p> <p> </p> <p>She wore dress for a hour now I cant rreturn it as I dont have the slip. This is utter nonsence . I t is your brand. </p> <p> </p> <p>Get someone to call me !!</p>
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Replies (2)
Ackermans's replyOfficial
13 Feb 2017, 10:38Good day Carmen,
We appreciate all feedback, whether positive or negative.
We take customer services very seriously and will contact you shortly to ensure your satisfaction.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply13 Feb 2017, 10:38
Official
Good day Carmen,
We appreciate all feedback, whether positive or negative.
We take customer services very seriously and will contact you shortly to ensure your satisfaction.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
14 Feb 2017, 16:19Good day Carmen,
We apologise for the poor quality of the dressyou have purchased. We take service and quality very seriously as it is important to us and we value all the feedback from our customers.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply14 Feb 2017, 16:19
Official
Good day Carmen,
We apologise for the poor quality of the dressyou have purchased. We take service and quality very seriously as it is important to us and we value all the feedback from our customers.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,