Faulty Tablet

<p>To whom it may concern,</p> <p> </p> <p>I am dissatisified with the experience I just experienced telephonically.</p> <p>We purchased a tablet by ackermans in Canal Walk on the 02 January 2017. When initially purchasing the tablet it was completely flat, the assistant had to charge the tablet first to see if it is working. It went on and we were told to charge it fully before use. Which we then did. Tablet was working fine until yesterday 16.01.2017. It's not going on at all, left it on charge and nothing happened. I then phoned Ackermans Canal Walk and spoke to the manager Andre who advised me about a ''7day out of box failure'' which I understand as I myself work in retail. What im not happy about is that the tablet will now have to be sent for repairs. To pay 1k for something and then after the 15th day of use it just does not work and then have to be sent for repairs is unacceptable. The item is faulty/defective, I do not want the tablet repaired as I did not use the tablet for more than 30 days evens. I asked Andre if there is not someone to speak with that can assist me with this matter now or give me the details to whom I can speak myself. He then advised me he needs to wait for his Adminstrator to come to work and then she needs to process it. He can get her to contact me at 12 today. When insisting I want the head office contact details so that I can sort it myself he then went on about the item was purchased at this store so we need to process it. I do not want to come to the store tonight and then have to repeat every word and the frustration I am feeling at this moment. Can someone contact me regarding this matter that will actually not tell me ''You cannot wait till 12?''...</p>