DB
Daleen B

1 reviews | Active since Jan 2018

12 Jan 2018, 14:50

Faulty Premio 7'"Dual Slim 3G Calling Tablet

Bought a Premio 7'"Dual Slim 3G Calling Tablet from Ackermans in Samy Marcks (Pretoria). From day one I have had no joy. I took the table back within 7 days of purchase because it was faulty . The Tablet when in for repair due to software default. I received the Tablet back nothing was done to the software. I went back a third time wich I have bee told by the floor Manager that they cant refund me I must contact Premio myself. Premio will deiced if they will refund me. THIS IS TOTALLY UNACCEPTABLE. I PAID FOR A TABLE WHICH IS FAULTY I DEMAND A NEW TABLET OR A REFUND!!

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Replies (2)
Ackermans
Ackermans's reply15 Jan 2018, 08:38
Official

Good day Geraldine

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply19 Jan 2018, 10:37
Official

Good day Geraldine

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service