Faulty cellphone returned within 7days of purchase
<p>I purchased a p500 at Ackerman's n1 city on 22 February.on 25 February I took the phone to canal walk because every time it says memory full or keeps on rebooting, they refused to take the phone and said there is nothing wrong.I then purchased a 16 gig memory card and still the problem persisted. On 28february I took it back to n1 and was advised that they need to send the phone away for assessment. When I pointed out to the manager Lynette point 4 on the t&c in the receipt within 7 days she said that doesn't count.I asked her what the turn around time will be she don't no,I asked will they give me a temporary phone in the meantime its month end and I need a phone she said no.on the 16 march I returned to the store because I had not heard anything yet Lynette advised me after 15min she can't get hold if the repair centre she will call me back.she called me the same day to advise me that they have fixed my phone and I will get it by the 22march.I asked her what the problem was and she told me because I said its a software/virus problem they upgraded the software. On 26 march I returned to the store and was advised by Lynette my phone didn't arrive yet but it has left the repair centre.tomorrow is 27march a month later still no phone which I paid cash for and in the interim had to buy myself another phone to keep my business running. I'm sorry but if a product is damaged within 7days of purchase and being repaired I don't have much faith in the product.</p>
Good day Michelle,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Michelle,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Michelle,
We are trying to contact you without success.
In order for us to assist you with your complaint, we would need to reach to telephonically.
We await your response.
Kind regards,
Ackermans Customer Service
Good day Michelle,
We are trying to contact you without success.
In order for us to assist you with your complaint, we would need to reach to telephonically.
We await your response.
Kind regards,
Ackermans Customer Service
