Faulty Cellphone.

I bought a Premio S85 phone in March 2022 , within 2 months the battery started swelling and the speaker also started having issues I took back the phone mid June and was told they dont cover the battery , well at first i didnt mind to be given a quote for it until i started doing follw ups for the repairs of which i sent emails and they responded back asking for POP of which i emailed to them and they said they will escalate the matter but only to discover that my phone was sent back to the store unrepaired they said it was customer negligence of which i ask my self if i could be that stupid at the age of +40 to damage a battery and the speaker , the worse excuse was that they couldn't test it as the my battery was swollen meaning technician do not have batteries to test devices .I am asking myself that i believe Ackermans is aware of this battery issue that they tend to make it customer faulty which means these Premio phones are disposals and customer's are just gambling with there money. I refused to take back the phone coz if i take it back that means i now have a toy as i cannot get that battery anyway else besides Ackermans. I am very disappointed at the service provided by Ackermans.