Faulty cell phone and no assistance from Ackermans

<p>I bought a cell phone for my son in December (Christmas present) and the screen constantly freezes and phone goes dead. It also takes 2 days to charge the battery to 7%. I took the phone back to Ackermans in earlier this year. I call every 2 days or so as I outlined that when the phone is assessed I do not want it to be repaired as it is obviously poor quality, I would rather have a refund. I call Ackermans Pavillion and am constantly promised that they will call me back but to date I have never had feedback. While Ackermans takes 21 days to assess my phone my son has no phone and I have already paid for this item. Surely if goods are defective and brought back in a short space of time Ackermans should refund. I find the service ridiculous, even when I took the phone to the store I have to wait 40 minutes for them to find the person to assist me.</p>