False website information

I was ****** and lost my original lay-by slip. When I went to the store to alert them about this incident I was told i cannot receive the money I had deposited for the lay-buy although I had my id with me. On the Ackermans website it clearly states that in the case of a lay-buy I am fully eligible for a refund without original slip provided I have a valid id as the original purchaser. I am highly disappointed and will no longer make any purchases from Ackermans as they display false information on the website @ Ackermans Palm Springs