zN
zandile N
1 reviews | Active since Jan 2012
13 Nov 2017, 12:19
False promise
I login on Ackermans websit saw a occasional dress that was R199.95 age 5 to 6 years .went to Maponya mall spokento Owen the manager he promised to get it for and will come back to me took all my contact deatils but he didnt on the 28/10/2017 i called him again on the 4th of November he said i got it from Sandton i will get it by Wednesday 8th still no contact i called again on the 11November his not at work again on 13 November still not at work i dont know anymore cause i want the dress for then18th November .i called again to day his not at thebstore will try again before business day ends
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Replies (3)0
Replies (3)
Ackermans's replyOfficial
13 Nov 2017, 13:36Good day Zandile,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply13 Nov 2017, 13:36
Official
Good day Zandile,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
16 Nov 2017, 14:46Good day Zandile,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply16 Nov 2017, 14:46
Official
Good day Zandile,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
28 Nov 2017, 10:57Good day Zandile,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply28 Nov 2017, 10:57
Official
Good day Zandile,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,