SM
Sellina M

1 reviews | Active since Apr 2017

07 Aug 2019, 09:45

False Prices on Shelves "BAD CUSTOMER SERVICE"

I went to Ackermans at Randburg yesterday 06-08-2019 to buy a power bank. At the shelf, they were 2 prices there for the same power bank. 1 was R149.00 and the other was R69.00, mind you, they are exactly the same 4000mAh. I asked the manager called Rito I think to give me the one for R69.00 I mean who wouldn't want it for the lower price. But he refused and said its a mistake. Not only did they put 2 prices on the shelf for the same thing, but the price after scanning the power bank was R129.00 and not R69 or R149. Imagine. A mistake to put 5 or more products under 1 price lower than the other. It is not my fault that they made an error. The services are unfair. where is customer's satisfaction there and customer is always right? I was right it asking to take the Power Bank for R69.00 because it was not my fault that they put wrong prices. I used to work at Game in Centurion and I know how that works and I should have been given that power Bank at the price I saw which was R69.00. Not happy at all. I still want the power bank with the price that I saw for R69.00 because it was not my fault that the staff members did not do the right job.

0
Replies (4)
Ackermans
Ackermans's reply07 Aug 2019, 10:28
Official
Good day Sellina,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter. 
 Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply13 Aug 2019, 14:16
Official
Good day Sellina, 
 To date we have not received any response from you.  In order for us to assist you with your complaint, we await your response. 
 Kind regards, Ackermans Customer Service 
SM
Sellina M's update13 Aug 2019, 20:52
Reviewer Update
Apologies for the late response. My number is ***.
SM
Sellina M's update13 Aug 2019, 20:57
Reviewer Update

***.jpg 1.87 MB