FS
Faheem Sheik-Madar

1 reviews | Active since Oct 2016

20 Feb 2017, 11:52

False Advertising

<p>I visited Ackermans in Sunville branch number 1239.</p> <p>They had something marked two for R100. I took for to the till and it scanned for R239 instead of R200. The assistant manager Mary said there's nothing she can do as the system won't give the discount, she was ****** and rude as she spoke in her own language to her colleague then told us we either pay the full price or leave the store. Her service was terrible and I spent 45 min in that store and got no help from their staff. As a consumer I'm entitled to pay for what's advertised. She then told her staff to remove the board showing two for R100. I expect Ackermans to do something about this.</p>

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Replies (3)
Ackermans
Ackermans's reply20 Feb 2017, 12:32
Official

Good day Faheem,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

FS
Faheem Sheik-Madar's update20 Feb 2017, 12:35
Reviewer Update

My number is+27 71 **********

Ackermans
Ackermans's reply06 Mar 2017, 10:59
Official

Good day Faheem,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,