Failure to allocate EFT payments.

I pay my accounts via EFT but somehow my payments go missing. I went to the Stellenbosch branch with my bank-statements in my hand to show them my payment was made via EFT. Although it was a little late it was definitely made. Now it shows on my credit report that I have not paid them since December 2015 and I did pay my account. When I phone the call center and follow the voice prompts the balance is correct but my statement is not correct. I spoke to their call center whilst in a Ackermans store and they gave me another standard bank account number to which I should make my EFT payments. I am a Capitec bank user and I searched on my internet banking application for the Ackermans card beneficiary and that is the beneficiary that I have always used.<br> <br> I emailed them on the 18th of January 2016 and have followed up but to date have had no form of a response. I urgently need them to update my details on the credit buro. I will pay up my account and never shop at Ackermans again. They really are the worst ever, they call you regarding outstanding payments which you already made but they don't update your details at the credit buro. Least they could do is reply to your emails.