Failed to update my profile on Credit bureau

Complaint: Failure to Update My Paid-Up Account

I am lodging a complaint against Ackermans regarding the failure to update my account records after I settled my account.

My Ackermans account was fully paid in January 2020, yet I am still experiencing problems when applying for credit. I continue to receive declined applications stating that I am not qualified, and I believe the outdated information on my credit profile may be contributing to this problem.

I have contacted Ackermans and requested that they update their internal records to reflect that I no longer owe anything on the account. I have also requested a paid-up/clearance letter and written confirmation that their records have been updated.

I am not interested in opening a new Ackermans account. My only request is that Ackermans correctly update its records and ensure that the relevant credit bureau information reflects the correct status of my account.

This matter has been ongoing for years and is preventing me from accessing credit despite having settled the account.

I am requesting that Ackermans urgently investigate this matter, correct any outdated information, update the relevant credit bureaus where necessary, and provide me with written confirmation once this has been done.

I have supporting documents available and can provide them if required.