Failed online order.

I am so disappointed with Ackermans, the customer service team has no customer service skills at all, saying sorry without a resolution is not customer service by the way. I ordered newborn essentials on 09/11/2025 and to date I can confirm that I have never received any communication regarding the order the expected delivery date was Nov 13, the day came and nothing no communication whatsoever not even a courtesy call, I have been using my own airtime to follow up since Nov 13 to date, I have recordings of different agents giving me different information which turned out to be false according to the “floor supervisor” who also failed to give me a resolution, when I asked to be transferred to the complaints department I was told that they don’t have a number or an email meaning its non-existent, they will all confidently tell you that their hands are tied or they can’t offer you any help. I later learned after being sent from pillar to post that the supposed “truck” from dpd laser has been impounded by sars and I just have to wait no eta given, I was offered the option for a refund which will take up to 10 business days besides emphasising that my order contains newborn essentials that can not wait that long, I had to think of solutions which were turned down. There is still no resolution even as I type this. I am so disappointed and baffled at how poor these services are and that there is an entire team dedicated to offering no help at all except to say “sorry my hands are tied”. I have never come across such poor services, this will be the first and last time I subject myself to such mediocrity. I just can’t upload the recordings but I was told three different stories 1. The delivery could not happen on the 13th because the delivery person came across a roadblock 2. My order was a click and collect which is false because I chose the option for a home delivery even the invoice clearly stated my delivery address. 3 Finally the “Supervisor” alleged that the truck from DPD Logistics by the way was impounded and there is nothing he can do 😏.