Extremely poor service I've ever received from any Retailer

My husband and I went to your Blue Route Mall store to open an account. We were told by the clerk that I must just sign the form and he will fill in the rest and send it to head office. The next day I received an sms to say the application was declined. When I called the Call Centre to enquire why, I was told my salary is to low. I then asked what amount is reflected and they confirmed R1300 per month which is totally incorrect. Bear in mind I gave 3 months bank statements. The Call Centre then told me to go to another branch to open the account. I then went to your Kenilworth branch and they told me the same thing, that is just to sign the form and they will fill in the rest. Is this your normal process because I think its pathetic. I then told the clerk that Im not doing that again and that he should fill in the form in my presence, this was on Monday 26 March 2018. I was told that I would get notification within 48 hours and up until today I didnt get any notification. I then went back to your Kenilworth store to find out whats happening only to find out that my application wasn't sent to Head Office. The clerk then called Head Office call centre and was told that I must wait 6 months before I can apply again, seriously!!!?? This was your error and I must wait 6 months to open an account with you, if this is how you treat your prospective clients, what about your existing clients?! I am currently pregnant and want to open the account to buy baby clothes and I must go through all this hassle, this is seriously really pathetic and has caused me to reconsider even dealing with you at all. I look forward to your response and how you intend on recovering from this bad service experience.