Extremely Poor Service and Unfulfilled – No Response or Delivery Since July

I placed a Click & Collect order on 24 July 2026 for pickup at the Rosebank Mall store. On 29 July, a credit note was issued for an out-of-stock item, but I received no communication regarding the remainder of my order.

After following up on 15 August, I received a generic reply on 16 August stating that the warehouse was experiencing backlogs and that my query had been escalated. I followed up again on 24 August to express my frustration, but to this day—September 10, 2026—I have received no update, no tracking details, and no notification to collect my items.

Waiting nearly two months for an order with zero follow-up or customer care response is completely unacceptable. I need an immediate update on when the remaining items will be delivered, or a full refund issued for the entire order.