Extremely Poor Delivery Service and Communication

I placed an online order with Ackermans on 30 November 2025, expecting delivery within the promised timeframe. Unfortunately, it has been over two weeks, and my parcel is still “in transit.” Despite multiple follow-ups, I received no clear communication or resolution. I was told the matter was “escalated” and asked to wait another 48–72 hours, but that doesn’t help when the order was meant for December and I’m leaving Johannesburg today. Ackermans refuses to cancel the order even though it’s delayed beyond reason. Other retailers like Shein deliver faster from overseas, yet Ackermans cannot deliver locally in over 15 days. This is unacceptable and shows a lack of urgency and customer care. If I don’t receive my order today, I expect it to be canceled and refunded immediately. Ackermans needs to improve its logistics and communication drastically. Order Number: ***3