EXTREMELY POOR AND UNFAIR SERVICE

I AM VERY DISSAPONITED AT THE SERVICE I GOT FROM ACKERMANS WONDERPARK MALL BRANCH. ON THE 5TH OF DECEMBER 2019, I PURCHASED A MOBICEL PHONE . UNFORTUNATELY IN FEBRUARY IT STOPPED WORKING, I RETURNED THE DEVICE TO THE SHOP AND THEY ADVISED ME TO WAIT FOR 21 DAYS, AFTER THE SAID PERIOD I WAS STILL UNABLE TO GET A NEW DEVICE BECAUSE THEY HAVE NO PARTS. NOW I AM PHONELESS AND UNABLE TO BUY A NEW ONE DUE TO MY FINANCIAL STRUGGLES AND THEY REFUSE TO GIVE ME REFUND. THIS IS DISAPPOINTING, NO ONE SHOULD BUY A PHONE FROM THIS SHOP AS YOU WILL STRUGGLE TO GET HELP IF THE DEVICE BECOMES FAULTY.