Extremely Disappointing Online Service

I bought from this store because I cannot get to the shops right now, but one of the items delivered — Bamboo Baby Super Wash — arrived expired in 2024 (it's now the end of 2025). I sent clear photos to customer service, expecting a simple online refund or replacement.

Instead, I was told the only option was to go in-store, which defeats the purpose of ordering online. After pushing back, a supervisor, Thabo M, said he would speak to finance about a voucher/refund and that I would hear back within 24–72 hours. It has been much longer, and I’ve received no update, no follow-up, and no replies to my emails.

Receiving an expired product is bad enough, but the lack of accountability and communication is even worse. Really disappointing experience — I won’t buy from them again.