Extremely bad management and customer service at Ackermans Vangate mall

I am extremely upset with the rude behavior of Manager Noni and Assistant Ilaam at Ackermans Vangate Mall. On Saturday, I visited the store where there was a girls' sale rack labeled "50% off." I found a top on that rack and asked the assistant standing nearby if the top I had was also 50% off, even though it didn’t have a red sticker. She confirmed twice that it was, so I proceeded to the till. However, when I got there, the cashier told me the top was full price.

I requested to speak with the manager, explaining that I was misled by the assistant. After waiting for over 30 minutes, the manager finally approached me with an attitude, asking what the issue was. I explained the situation, and her response was dismissive. She asked if I knew who the assistant was, and when I said I couldn’t remember the name but mentioned the assistant was in the girls' department, she rudely rep**** that she didn’t have time to check the cameras.

The assistant was then called, and she yelled at me in front of the manager, denying she had spoken to me. When I asked the manager again if she wouldn’t go the extra mile to check the camera footage, she bluntly refused. She allowed her assistant to shout at a loyal customer without intervening, which I found completely unacceptable.

I am deeply disappointed and hurt by the treatment I received from both Manager Noni and Assistant Ilaam. Their lack of professionalism and customer service skills is appalling. I never want another customer to experience the same rude and disrespectful treatment I received. I will not stop here and will be escalating this issue further as I believe this behavior needs to be addressed. The manager's rudeness, especially in front of other customers, made me feel belittled and disrespected when I know I was right in this situation.