Experience from hell with Ackermans!!!

IF I COULD GIVE NO STAR I WOULD!!!

I have had my Ackermans account for around 1 year. I have never been late for a payment ever! I have received an SMS since the beginning with a link to my statements which has never worked therefore I have never seen an account from Ackermans, despite, this I know I have used my account so I've paid every month without fail! Eventually I decide that I want to see a statement, which is my right as a customer! In approximately the week of 20.03.2023 I called your customer care number and requested that my statement be sent to my email address instead of receiving the link (that doesn't work anyway). The lady I spoke to was very polite and we went through all the verification questions and we ended the call with her saying that I would receive emails from now on instead of sms's, she gave me the #130*602# to check or if I had any other issues. A day later I received a sms again! I did not have access to a telephone so I emailed your Finance Services department requesting assistance, since then I gone through utter hell!!!!!

I originally communicated politely and friendly, requesting my issue be resolved. I am now at the point where I am being downright rude, which I do not like doing!

I have communicated with all of the following people via email plus others that did not provide their names:

Virginia Kayser Natasha Jonas Lusanda Dapu Amanda Vaveki Zingiswa Pali

After unsuccessfully being helped by Ackermans, I advised that I would NOT be paying my account until my issues has been resolved! As a customer who has never received an account/statement, this is my right! I am now at the point where my account has been blocked?! Blocked! Not for the reason that you think, unpaid account right? NO! Blocked because I have failed the verification questions, which I have responded to many, many, many times, over the phone and via email.

How is this possible? How is something so simple so difficult to rectify, especially I am assuming by trained staff in your Finance Department?

I was even assisted by someone in one of your stores, they called the finance department, explained what was happening, handed me the phone and BAM, 2 minutes later my account is blocked!

I have never in my life had such a frustrating experience with any establishment! I am utterly shocked!

Once again, I ask, as the above ladies can vouch for!! WHAT MORE DO I NEED TO DO TO GET THIS ISSUE RESOLVED? It seems that now my emails are being ignored, I still have no access to a phone right now and I refuse to use my cellphone as it will cost way too much to stay on the line with people who seem to have no care in the world to assist and rectify this issue! They should be ashamed of themselves, shoddy work ladies!

I have now magically received a statement but my account is still blocked. I sent the 3 months bank statements and copies of my ID as they requested, 4 days later (yesterday) I receive another email requesting me to answer verification questions, which I do as I am now feeling helpless at this point, it feels like a merry-go-round and I do not know what else to do?!

I have not had a response to the latest email I rep**** to and I can only assume that the next email I get will be another one asking me to answer questions again!

Do something about all of this incompetence! Please! My next step it to the Complaints Board and Ombudsman!