PN
Pearl N

1 reviews | Active since Aug 2020

24 Aug 2020, 17:02

Exchange policy

So Ackermans dont offer the same services to black areas? Why am i being told to go to another ackermans for an exchange coz this store in Pinetown Hillstreet cannot help me. Now i must drive to the white area coz we black people must always be treated with lower grade service and we must smile and accept? Your policies are based on which location the store is in. So we must not support the stores where mostly black people shop. Sis man Ackermans!

0
Replies (2)
Ackermans
Ackermans's reply25 Aug 2020, 09:01
Official
Good day Pearl,

We apologise for the lack of service experienced at our store Hillstreet store.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply31 Aug 2020, 15:32
Official
Good day Pearl,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention. 
 Kind regards, Ackermans Customer Service