AV
Annatjie V

1 reviews | Active since Aug 2010

15 Mar 2016, 10:09

EXCHANGE OF CLOTHING

I lay bye clothing for my grandsons. One of the jackets was to small and I took it back to exchange it for a lager number. The manager refuse to exchange the jacket because, according to her, the jacket \smell of smoke\" I then randomly asked 10 other people if they also smell smoke on the jacket. NOT ONE of them confirm the manager's claim of smelling smoke on the jacket! I have every person's phone number to confirm it.<br> <br> It seems that this is only a ploy to boost sales and the customer are caught unawere of this practice which are employed of late. I WARN ALL POTENTIAL CUSTOMERS TO BE AWARE OF THIS MALPRACTICE AT ACKERMANS CLOTHING STORES. I am going to warn all people on social media about this! "

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Replies (1)
Ackermans
Ackermans's reply15 Mar 2016, 10:30
Official
Hello Sunglide,

We sincerely apologise for the service failure you have experienced.

We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.

Kind regards,
Ackermans Customer Service