Exchange Lay - By Items

<p>I made a Laybe in between March and April 2017 at Tembisa Plaza paid out on the 30 June 2017. I lost my receipt of all the items I bought and asked the cashier to print out a receipt or make a copy for me since I lost mine, incase the items a big or small so that I can exchange it and the cashier told me she can't make a copy nor print out receipt for me. Went to Ackermens Parys to exchange my daughter boots. I couldn't find a pair so took items that will balance back to the boots when I got to the till they told me that the boots are marked down and that they cannot exchange the item by full price, I really don't understand as I bought the items by full price. My Laybuy contract number is 0 ********** 006.</p>