Exceptional Service (Ackermans Hemingways)

<p>Perhaps I should start with a complaint to the Ackermans group as a whole - you are so far behind with technology! Your staff having to physically phone every store, describe and give the SKU to locate an out of stock item? Come now, in this day and age you should have a program that does that for you, it'll save us clients of yours a few years of waiting.</p> <p> </p> <p>Having said that, my wait at Hemingways East London was made a worthwhile one though by Ms Mamela Ntongana (Store Manageress - I think). She not only phoned the 3 stores in the city, but took a pic of the shoe and Whatsapp'd it to all 3 of the managers, followed by receipt confirmation calls. The only reason she didn't check the other 2 is because I'd already visited those stores personally. Wow!!!</p> <p> </p> <p>We live in times of just doing enough to get by and "It's not my job" statements in so much that we are surprised by genuine good service. It is no longer an expectation but a luxury to receive good service. What I received today from this lady was not good service but beyond exceptional! Mamela Ntongana, Ackermans should be proud to have an embassador such as yourself. Keep on paying it forward...</p> <p> </p> <p>Regards,</p> <p>Lwandile Mgolombane</p> <p> </p> <p>PS. Ackermans - please make sure she receives this. A pat on the back goes a long way. If you're feeling kind, you can add a few rands to that pat too.</p>