Exceptional Service

On Monday I had a bad experience. My shoe that i bought last week broke on my way to work. I had to have it stitched because the shoe detached from the heal/sole. So i was just going to leave it since it was now fix but as the day went on the other one opened. So on my way back home I took it back to the store which was Ackermans Westgate. I no longer had the slip since i had fitted everything and no longer needed the slip as i was not planning on exchanging anything. Obviously at the store they needed the slip but that wasn't a train smash. The issue now was that they could see the quality wasn't very good and it is their brand but now I had it stitched which was a bit of a problem because of their policy when it comes to returning goods that are of poor quality it needed to be returned as it is without trying to fix it. I was impressed with the store manager who understood my predicament. I was on my way to work, I was wearing that shoes and had no alternative shoes to wear at work so i had no choice to try and get it repaired. I am impressed by the fact that he had put in human element. My shoes were replaced with a new pair actually when i thought they would just send it to their factory for proper repairs. This is very impressive. I am really grateful.