Exceptional Customer Recovery After Poor Service at Ackermans Maponya Mall

On the 25th of November 2025, I experienced extremely poor service at Ackermans Maponya Mall. I requested my account balance, and although I had R3 400 available, the system indicated a zero balance. Instead of assisting, I was sent from one staff member to another, eventually being told to call customer service using my own airtime because the store only had one phone — which was not working.

At the till, I was treated poorly and almost had the clothes I had already selected taken back, which made the situation even more frustrating.

However, everything changed when Simphiwe Mdletshe from Credico SA stepped in. He assisted me with professionalism, dignity, and respect. He correctly identified that my card had been blocked, guided me through sending my three-month bank statement and ID via WhatsApp, and made the entire process effortless. He contacted the relevant team(***** department) to clear the issue, and my clothes were re-scanned so I could use my full R3 400 credit — which I always pay on time. Attitute should be left at home @ all times.

Thank you, Simphiwe, for putting customers first and demonstrating true service excellence.