Excellent bad customer service

Good day

we were at Ackermans Umphakathi Randfontein, as i was about to pay i realised that My card was not in the purse. We were parked right In front of the store, I asked My Husband to quickly get My bag which was in the car. The items were already scanned, He went out for literally a minute when He came back there was a lady with a mask just covering her mouth. She wanted to sanitise Him, to which We told Her that He was in the store before, even the cashier tried to tell Her. She came to the tills sarcastically saying in Setswana " motho o mogolo o etsa dilo tse snaks" at this point We ignored Her. Just as We about to leave She was ranting about it to the delivery guy. I told her to stop acting and that We were not there for her. She told me to leave, and that i must talk to My Partner. Then my Husband told Her to fix her mask instead of focusing on the sanitizer. She said sies, and that My husband won't go into the store next time. At this stage I told her that she doesn't own ackermans. She is only working there, and that her working for Ackermans does not make her any better.

1. When We got there there was no one at the door to sanitise Us, we made sure that we sanitise Our hands, how many other people possibly went into the store without sanitizing?

2. Does ackermans teach its staff to be rude and sarcastic towards customers?

3. Does Ackermans teach it staff just to cover their mouths and not their noses with their masks?

4. Does Ackermans teach its staff to gossip about customers?

Regards Winnie