Every disappointing experience

I had a very disappointing experience at Ackermans East Rand Mall with one of the employees, Phindi Makhathini. I went to inquire about my layby collection, unaware that I needed to bring my ID along with the proof of payment. Instead of calmly explaining the process and assisting me professionally, she raised her voice at me and made inappropriate comments, saying that I “came with problems” and that I was “disgusting her.”

Even some employees confirmed she is always like that to other customers.

As a customer, I believe respectful communication and professionalism should always come first, regardless of any misunderstanding. A simple explanation would have resolved the matter without humiliation or unnecessary conflict.

I hope management addresses this issue and reminds staff about the importance of customer service and treating customers with dignity and respect. Date:22-05-2026 Time : 09:13