LS
Lenelle S
1 reviews | Active since Nov 2012
30 Oct 2019, 18:36
Enquiry
Good day. Earlier this month the manager at Ackermans village mall in Hartbee****rt lodged a query with your head office after my giftcard of almost R750 was **********ly spent at a pretoria midtown store on the 24th September. I provided my details along with I'd copy and specimen signatures and the manger at harties has been very helpful following up however your head office keep telling that they are investigating. I kindly request feedback on the ********** transaction as almost R750 is too much to merely let go off especially seeing that the gift card must have been cloned or something. Please advice. Kind Regards Lenelle Strohmenger *** ***
Helpful (0)
Replies (3)0
Replies (3)Ackermans's replyOfficial
31 Oct 2019, 08:40Good day Lenelle,
We sincerely apologise for the service failure. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply31 Oct 2019, 08:40
Official
Good day Lenelle,
We sincerely apologise for the service failure. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
05 Nov 2019, 12:56Good day Lenelle,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Ackermans's reply05 Nov 2019, 12:56
Official
Good day Lenelle,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
LS
Lenelle S's updateReviewer Update
05 Nov 2019, 13:32Good day apologies for the oversight of your response on the 31st October. My number is ***. Regards
LS
Lenelle S's update05 Nov 2019, 13:32
Reviewer Update
Good day apologies for the oversight of your response on the 31st October. My number is ***. Regards
