KS
Kgomotso S

1 reviews | Active since Nov 2020

12 Mar 2021, 11:50

Employees not wearing mask-Protea Gardens

Just came back from Ackermans, Protea Gardens branch and all your employees were not wearing masks.

Called your call center immediately after having left the shop told to complain. Told the lady my complaint she then put me on hold for about a minute.

When she came back she asked what is the problem and I told her again the employees are not wearing masks then she said why is it a problem??????? I said to her but it's a regulation for all to wear masks, isn't it? She said yes before dropping the phone on me.

I am appalled by your employees behaviour both at Protea Gardens branch and call center.

When I asked Lionel who was the only one at the till serving a 5 customers why is everyone not wearing a mask his response was they just arrived!!! And yes Lionel wax wearing a mask but his nose was not covered so what's the point??????

Your employees at Protea Gardens belittle their customers, they think so little about people who pay their salaries

0
Replies (1)
Ackermans
Ackermans's reply12 Mar 2021, 12:33
Official
Good day Kgomotso,

We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service