JW
Joseph W
1 reviews | Active since Aug 2015
06 Sept 2021, 20:53
****ed up service
I sent numerous emails requesting for a settlement letter. I was asked to provide security details which I provided. To date I have not received the settlement letter. Why was I ask to provide my personal details if my request will be actioned. I want to pay but it seems you do want me to, I do not expect calls and messages demanding payment.
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
07 Sept 2021, 10:40Good day Joseph,
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply07 Sept 2021, 10:40
Official
Good day Joseph,
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
JW
Joseph W's updateReviewer Update
07 Sept 2021, 15:00You do not deserve the 1 star i have given.
I want my settlement letter now.
you acknowledged my previous post and said that you will deal urgently but I am still waiting for a call or the settlement letter.
I want a senior manager to contact me urgently to sort the matter.
If I do not have the letter today, I will not be paying this account going forward.
I want my settlement letter now.
you acknowledged my previous post and said that you will deal urgently but I am still waiting for a call or the settlement letter.
I want a senior manager to contact me urgently to sort the matter.
If I do not have the letter today, I will not be paying this account going forward.
JW
Joseph W's update07 Sept 2021, 15:00
Reviewer Update
You do not deserve the 1 star i have given.
I want my settlement letter now.
you acknowledged my previous post and said that you will deal urgently but I am still waiting for a call or the settlement letter.
I want a senior manager to contact me urgently to sort the matter.
If I do not have the letter today, I will not be paying this account going forward.
I want my settlement letter now.
you acknowledged my previous post and said that you will deal urgently but I am still waiting for a call or the settlement letter.
I want a senior manager to contact me urgently to sort the matter.
If I do not have the letter today, I will not be paying this account going forward.
Ackermans's replyOfficial
13 Sept 2021, 15:26Good day Joseph,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply13 Sept 2021, 15:26
Official
Good day Joseph,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service