****ed at Ackermans Blue Route Mall

I am horrified by my experience at the Blue Route mall Ackermans store!! I took out a lay bye just before the lockdown took place. I was made aware that due to the closure of the store due to the lockdown that my lay bye would be extended. The moment the store re-opened I went in and continued payments on the lay bye. Last week I went in to pay the last installment and take out my lay bye when the lady behind the counter said that my lay bye was expired. I told her no it isnt because of the lock down it was extended to 12 July 2020. She said okay well then the system is offline another lady said i should do my shopping and come back. I did so and still the system was offline... At this point I was already really annoyed because Im at the store wanting my lay bye and they giving me attitude and spinning all types of stories! Eventually I askn to speak to the manager which says its due to the system being offline and that she will accomodate me as I told her I work in a hospital and I cannot simply get off from work to take out a lay bye. Nikki the store manager says that she will make a copy of my slip and keep it until next week when I come back. I distinctly remember telling her I dont want any issues as the lay bye will be expired and she assured me that it wont affect the lay bye at all. I go back Yesterday ( 12/07/2020) and the lady behind the counter gives me such a ****py attitude and says its expired!! By then I am just plain ****ed and I tell her No she should know as per the conversation I had with her manager last week. HSe says she will check at the back and comes back after a while non chlalnt and says its not there we can offer you a gift card!!!!I tell her no I dont want a stupid gift card let me speak to the manager. I ask to speak to Nikki again and she says Nikkis isnt in but Carmen which is also a manager is in. I explain it AGAIN and she says shel call Nikki to ask where my lay bye is. Nikki apparently doesnt know where the lay bye is but the muslim girl that helped me should know. Carmen takes my slip and says she will call me Today to confirm and they will arrange for it to be dropped at my work. i then call Carmen and she says the system kicked out my lay bye and now they trying to retrieve everything! this after I paid it month after month! THIS after receiving an sms saying the lay be is extended!! I want answers and MORE IMPORTANTLY I WANT MY LAY BYE EACH EXACT ITEM I TOOK THE WHOLE R2900.00 WORTH!!