eagerly awaiting payments

As a permanent customer and account holder of ackermans, I am so disappointed in the customer service I receive. I have been battling with Ackermans for the past +- 3 months or so not allocating payments to the accounts. I receive 3 calls daily and not to talk about the sms's I receive from them as they are "eagerly awaiting payments" I do an EFT on a monthly basis with the correct reference number as confirmed by Nanamhla Vananda. I was told it will take 3 days for it to be allocated and will then reflect on my account. 1 week later I still get calls and sms's to say no payment was made, the prove of payment was sent to ********** ********** and the team leader or supervisor ********** So please tell me how the hell can you not allocate my payment? Today I received another call from Nanamhla to say it will take another 5 days for them to allocate payments. I pay my account every single month and to go to the stores thinking I can purchase and I get told at the till there is no credit available, not to mention the embarrassment one has to go through when there are ques and people standing next to you and hearing you have no credit. This is unacceptable and I am not going to wait another 5 days for it to reflect. I will most definitely close this account as soon as I can, because I cannot deal with a company that is so *********** . You are losing customers!! I will spread the word to family and friends to never consider opening an account with Ackermans / Tenacity. This service provider is a disappointment to their customers...