JM
Judith M
1 reviews | Active since Mar 2011
28 Dec 2019, 11:44
Dstv installation
Yesterday went to the store in Denlyn Mamelodi bought DSTV HD that includes installation. They gave me the contact details of the person who suppose to install and I called him, he promised he will install today Saturday until now he did not come. I called him the was no answer I send him a WhatsApp just for a reminder. To my surprise he rep**** by saying he has too many appointment for today he would not make it he will come tomorrow on Sunday. Meaning my appointment it's not important and I had to stay home 2day waiting for him and tomorrow I still have to do the same. Please Ask Elias Leshika to assist with installation at 13321 Peete Street, Mamelodi East, Pretoria 0122. I cant wait another day
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Replies (2)
Ackermans's replyOfficial
28 Dec 2019, 12:07Good day Judith,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's reply28 Dec 2019, 12:07
Official
Good day Judith,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
02 Jan 2020, 12:02 Good day Judith,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply02 Jan 2020, 12:02
Official
Good day Judith,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service