Double debits

I am so ****ed off with your customer service. Why did you debit my bank account twice?????????

On 20 November 2018, I made a point of sale purchases Ackermans Westgate (Johannesburg) and you debited my account as follows:

251118 POS PURCHASE SETTLEMEN 174,80- 251118 POS PURCHASE SETTLEMEN 575,85-

You decided to debit my bank account again as follows:

151218 POS PURCHASE SETTLEMEN 174,80- 151218 POS PURCHASE SETTLEMEN 575,85-

I haven't been to any of your stores since 20 November 2018, i am just surprised to see that you debited me for the purchases that I have already paid.

On 15 Dec 2018, I went to Westgate and their store manager (Desmond) told me to go to my bank and fill in a dispute form. My bank referred me back to Ackermans because the funds were already off by bank account.

On 17 Dec 2018, i went back to Westgate and Desmond explained to me that their finance department is closed as it's a public holiday, however he will contact them on 18 Dec 2018 and will give me an update once he spoke to the them.

He did not give me any feedback on that day (18th) as promised. On 19 Dec 2018, i called him, he said he's still busy with a client, he will give me a call before the store closes and he did not. Can someone get back to me ASAP and explain what the hell is this. I need my money back

Irate Customer Boikhutso Taele