double charged

<p>On Sa****ay 11 June I was at your Canal Walk branch, I made a large purchase for my son which came to approximately R 2,350.00. Upon swiping my card the terminal declined and the cashier advised that they are offline. She tried thrice and said that it's not going through. I then ran and went to go withdraw cash, came back and paid cash. To my suprise I saw an SMS later that day, R 2,300.00 went off my account. I then went online to check my account and saw that the EFT sale went through and I paid cash!!!! I refuse to deal with my bank because that will cost me additional charges and it will take 40 days. I was going to purchase a TV that was on sale but did not enough suffient funds because of you, the promotion ended Sunday so as a result I lost out on that deal too. When I called Sunday morning, Carmelita at the branch assured me that someone will call me in the morning, its 2pm and I am still waiting. I want my funds as is yesterday and to be compensated for my deal that I lost out on because of your *********** staff that could not see the sale did go through!!!!!!!!!!!!!!</p>