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KM
Kabelo M

1 reviews | Active since Jul 2018

20 Jul 2018, 15:51

Double Billed

Hi,My name is Kabelo and on the 14 of July I made a purchase at Ackerman's Menlyn with my bank card and the transaction went though twice. I went to the bank to confirm that and it shows that the went through twice. Ackerman's doesn't want to refund me while the bank statement shows that I was debited double. They are taking from pillar to post...no one understans my frustrations. Purchase was made on the 14th and funds were processed on the 18th..clearly.

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Replies (4)
Ackermans
Ackermans's reply20 Jul 2018, 15:54
Official

Good day Kabelo,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

KM
Kabelo M's update20 Jul 2018, 16:01
Reviewer Update
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Ackermans
Ackermans's reply20 Jul 2018, 16:05
Official

Good day Kabelo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply24 Jul 2018, 11:28
Official

Good day Kabelo,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,