JM
Jaytee M
1 reviews | Active since Jul 2020
03 Jul 2020, 18:19
Don't Make The Mistake
Bought a tablet on Saturday 27 June 2020 at Ackermans Campus Square. Put it on the charger as we slept, woke up with the thing not displaying anything. Went back to the store the very next morning and they said it is physical damage, problem is there isn't even a scratch on it? Refused to fix it. Refused to give a new one. Customer service staff are rude and unhelpful to add insult. Wanted us to pay 450 for them to book it for fixing, half the price paid. Absolutely ridiculous.
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Replies (2)
Ackermans's replyOfficial
06 Jul 2020, 08:40Good day Jaytee,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply06 Jul 2020, 08:40
Official
Good day Jaytee,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
08 Jul 2020, 16:13 Good day Jaytee,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply08 Jul 2020, 16:13
Official
Good day Jaytee,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,