AN
Ayanda N

1 reviews | Active since Aug 2019

19 Sept 2021, 16:45

Don't buy the Premio s81 cellphone, it's a waste of money

I bought a Premio s81 at Ackerman's in Maponya Mall in January this year. From the beginning the phone had problems but now it's completely stopped working. The screen freezes, apps crash or don't work, the battery wouldn't last a day even when it was fully charged, the camera never worked, the charger and earphones stopped working in a month. I had no choice but to continue using it because I dont have money to replace it and I needed my phone for work and school opportunities and now it doesn't even charge and obviously won't switch on. I'm highly dissapointed

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Replies (3)
Ackermans
Ackermans's reply20 Sept 2021, 09:26
Official
Good day Ayanda,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply28 Sept 2021, 16:36
Official
Good day 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service
AN
Ayanda N's update28 Feb 2022, 13:15
Reviewer Update
Thank you Ackermans, my matter was sorted in the same week